Case Study

Historic New Orleans Hotel

Strengthening Employee Experience and Culture at New Orleans Landmark

Since 2021, a historic New Orleans hotel with over 450 employees has engaged Trepwise to strengthen its culture in order to increase staff satisfaction, retention, and performance in order to enhance the employee experience and to move one step closer to achieving the Forbes Magazine 4-Star Travel Award.

Product:

Solutions Lab

Sector:

For-Profit

Solution

Trepwise conducted an in-depth discovery process and facilitated a series of working sessions centering staff member insights and ideas, producing a series of reports for hotel leadership with findings, implications, recommendations, and next steps for cultural improvement and organizational effectiveness. Since then, the Trepwise team has built upon this initial progress to improve performance management systems, enhance the employee onboarding and hiring processes, strengthen leadership and management methods, facilitate regular department and all-staff meetings to improve cross-department collaboration, and distribute annual culture surveys to gauge employee satisfaction.

Results

Trepwise worked with hotel leadership to implement recommended improvements in real-time, which resulted in increased professional development, strengthened performance management, streamlined operational processes, and positive employee feedback. This engagement also resulted in an implementation plan with initiatives outlined over three years, initially leading to the Hotel hiring a DEI resource to ensure a more inclusive culture after the plan finalization.